Hallo zusammen,
kann mir jemand weiterhelfen, ob meine Einschätzungen bzgl lead oder lag der nachfolgenden KPIs richtig sind?
Vielen herzichen Dank ![]()
Net income –> lag
interest based revenue –> lag
not interest based revenue–> lag
working capital –> lag
customer satisfaction –> lag
new account error setup rate –> lead
expenditure for social projects –> lead
working hours for market analysis –>lead
capacity utilization–> lag
expenditure for marketing activities –>lag
product development cycle time –>lag
number of follow-up calls–> lead
visits ended in deals –>lag
call centre calls completed within 2 minutes –>lag
customer service time devote to A customers –>lead
external visits to cloud-based solutions –>lead
number of system shutdowns –>lag
strategic job coverage–>lead
number of days training per employee –>lead
engagement level –>lag
expenditure for IT systems –>lag